Refund Policy

Flex Tailor 15-Day Return & Exchange Policy

At Flex Tailor, your satisfaction is our priority. We understand that sometimes, an item may not fit the way you expected or you might change your mind. That's why we offer a hassle-free 15-Day Return and Exchange Policy.

Return & Exchange Conditions

  1. Time Frame: You have 15 days from the date of delivery to initiate a return or exchange.
  2. Condition: Items must be unworn, undamaged, and with all original tags and packaging intact.
  3. Proof of Purchase: Please include the original receipt or proof of purchase with your return.
  4. Exclusions: Custom-made or altered items are not eligible for returns or exchanges due to their personalized nature.
  5. Non-Refundable Items: Any items marked as 'Final Sale' cannot be returned or exchanged.
  6. Shipping Costs: Return shipping costs are not covered by Flex Tailor, and original shipping fees are non-refundable.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team via our Contact page to start the process.
  2. Confirmation: Wait for a return confirmation and instructions from our team.
  3. Ship It Back: Send the item(s) back to us at the address provided.
  4. Inspection: Upon receipt, we will inspect the item(s) to ensure they meet our return conditions.
  5. Refund or Exchange: Once your return is approved, we will process a refund to your original payment method or arrange an exchange as per your request.

Refund Processing

Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s). Please note that it may take additional time for the refund to appear on your original payment method.


For exchanges, subject to inventory availability, we will ship out the replacement item(s) within 5 business days after the returned item is received and approved.


If you have any questions regarding our return and exchange policy, please contact us. Our customer service team is here to ensure that your experience with Flex Tailor is exceptional.

Thank You for Choosing Flex Tailor

We appreciate your business and will do everything we can to ensure you are pleased with your purchase.